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ServiceCrown
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Field service management, built for NZ trades

Job management software for New Zealand trade and service businesses — with AI built in.

ServiceCrown runs the whole job — customers, scheduling, quotes and invoices — for New Zealand plumbers, electricians, HVAC technicians, builders and cleaners. An AI assistant reads your live operational record and answers in the context of the work in front of you. Already on Jobber? Connect it and keep working there.

Field service management software for NZHow the AI worksPlumbers, electricians, HVAC, builders, cleaners

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15 days of Business plan access. No card required. Separately gated features are not included in general trial access.

AssistantDashboardServiceCrown

What jobs do we have tomorrow?

ServiceCrown AI

You have 6 jobs scheduled tomorrow. Two still need a technician — J. Whitmore is free from 2:30 PM.

6scheduled2unassigned3on shift

ReadlistJobslistTechniciansgetAvailableSlots

Who can take the Henderson plumbing job Friday morning?

Ask about your business

Illustrative example. This page does not connect to live data.
  • AI AssistantDaily operations
  • Website AIComing soon
  • AI ActionsEvery action recorded
  • JobberConnected · Read only

02How the work moves

One record,
from first call to invoice.

Every job moves through the same sequence, so nothing is re-entered between a job list, a calendar and a spreadsheet.

  1. 01Customer
  2. 02Job
  3. 03Schedule
  4. 04Technician
  5. 05Quote
  6. 06Invoice

ServiceCrown AI across every step

Field evidence (photos from the job site) is captured alongside this same record on every active plan, and recurring jobs (work that repeats on a schedule) on Pro and Business — see them in the capability list below. The full path from quote to paid invoice is on the quoting and invoicing page.

03Key capabilities

Everything the job
actually needs.

Customers through to receiving, time, job costs and a GST invoice — one connected operational record.

  • 01Customers

    Contact details, service history and notes in one record.

  • 02Jobs & scheduling

    Track work from first request through dispatch and completion.

  • 03Technicians & timesheets

    Technicians record time on their jobs; approve hours weekly and export them as a payroll-ready CSV, on every active plan.

  • 04Quotes & invoices

    Quote, convert accepted work and invoice with NZ GST — and let customers pay quotes and invoices online.

  • 05Recurring jobs

    Work that repeats on a schedule is generated automatically, on Pro and Business.

  • 06Field evidence

    Technicians attach validated, scanned photo evidence to a job from their phone, on every active plan.

  • 07Customer intake

    A customer can submit a job request — with their own evidence photos — without an account.

  • 08Suppliers

    Maintain supplier records on every active plan.

  • 09Purchase orders & receiving

    Order and receive materials on Pro and Business.

  • 10Materials

    Record materials and other direct job costs on every active plan.

  • 11Job costing & profitability

    Review labour, costs, revenue and margin on Pro and Business.

  • 12Reporting & insights

    See business performance and purchasing insights on Pro and Business.

Read more: job management and scheduling, quoting and invoicing, job costing and profitability, ServiceCrown for tradies and the full feature list.

04One layer, not a bolted-on chatbot

The AI sits across your operation,
not beside it.

ServiceCrown AI reads the same operational record your team works in — so a question about tomorrow is answered from tomorrow's actual jobs, people and availability.

ServiceCrown AI layerReads the live recordUses your knowledgePrepares actions for approval
  • Jobs01
  • Customers02
  • Team03
  • Scheduling04
  • Quotes05
  • Invoices06
  • Knowledge07

Your operational record — held in ServiceCrown, or read from a connected business system.

05Two ways to use ServiceCrown

Run everything here.
Or connect what already works.

You do not have to migrate a whole business before AI can start being useful.

Path A

Run your business in ServiceCrown

The full operational workspace, with the AI layer over every step of the job lifecycle.

What the AI reads

  • Customers, jobs and team
  • Schedule and availability
  • Quotes and invoices
  • Your business knowledge

What it can do, once you approve

  • Schedule and assign work
  • Mark a job complete
  • Create and send an invoice

Read and write. Seven sensitive actions — scheduling, assigning, completing, creating or converting quotes, invoicing and sending an invoice — pause for your confirmation before they run.

Path B

Connect your Jobber account

Keep operating in Jobber. ServiceCrown reads supported data so you can ask AI about it.

JobberServiceCrown AI

What ServiceCrown reads

  • Customers
  • Jobs
  • Technicians and team members
  • AI questions over that data

Not supported yet

  • Creating or changing Jobber records
  • Quote and invoice lists
  • Scheduling into Jobber

Jobber access is read-only. ServiceCrown does not create or change Jobber records.

XeroConnect Xero and manually send ServiceCrown invoices to Xero as drafts. ServiceCrown remains the source of truth.Available

06Website AI

Two assistants.
Two very different jobs.

The assistant your team uses and the one your customers meet are separate channels with separate permissions.

Internal

AI Assistant — for your team

Works across the whole operational record: jobs, customers, team, scheduling, quotes, invoices and your business knowledge.

Assistant · Dashboard

Book the Henderson job for Friday 9am with M. Reyes

Ready to schedule Henderson plumbing for Friday 9:00 AM with M. Reyes. Scheduling needs your confirmation before it runs.

Awaiting confirmation

  • Find and read any record
  • Prepare scheduling and assignment
  • Quoting and invoicing work
Public · coming soon

Website AI — for your customers

A focused assistant for your own website, limited to four tools and your knowledge base. Website AI is not yet generally available. Starting a trial or buying a plan does not enable it.

How can we help?

Do you service heat pumps in Hamilton?

Yes — heat pump servicing is one of our regular jobs in Hamilton. I can take your details and log what you need.

Type your question…Send

  • Answer from your knowledge base
  • Take a new customer’s details
  • Log the job they need doing
  • Check availability and book a time

What Website AI is never given

  • Invoices and financial records
  • Revenue and reporting visibility
  • Business system administration
  • Internal admin tools

07AI Actions

See exactly
what your AI did.

Every tool call the assistant makes is written to an audit history — what it did, which business system it touched, which channel asked, and how it ended.

  • Filter by result, channel or business system
  • Sensitive actions wait for your confirmation
  • Unsupported writes are blocked and recorded
ActionSystemChannelWhenResult
Listed jobsServiceCrownDashboardnowSuccessful
Listed jobsJobberDashboard2mSuccessful
Looked up customerJobberDashboard4mSuccessful
Created jobServiceCrownWebsite AI (coming soon)11mSuccessful
Scheduled jobServiceCrownDashboard18mAwaiting confirmation
Created jobJobberDashboard26mBlocked — read-only

08Why ServiceCrown

Built for New Zealand
trade businesses.

Factual differences, not a sales pitch — what actually sets this product's workflow apart.

  • 01Built for New Zealand

    Operated by SERVICECROWN LIMITED in New Zealand. NZD pricing, GST-aware invoicing, and Xero draft export for businesses that use it.

  • 02One price per business, no per-user fees

    Starter, Pro and Business are each one monthly price for the whole business. Adding a technician within your plan’s limit doesn’t add to your subscription.

  • 03Field evidence and timesheets, included

    Photo evidence from the job site, and timesheets with a payroll-ready export of approved hours, are part of every active plan, not a separate add-on.

  • 04AI that works from your own record

    The AI Assistant answers from your live jobs, customers and schedule — not a separate copy of your data — and sensitive actions always wait for your confirmation.

  • 05One record from quote to invoice

    The same job carries its quote, schedule, technician time and GST invoice, so nothing is re-entered between systems.

  • 06Built to grow with the business

    From a sole trader to a larger team, the same workflow scales by plan’s technician and job limits — not a different product to move to.

09Pricing

One predictable price for your business

ServiceCrown doesn’t charge you every time you add another technician. Give your team access to jobs, schedules, evidence and timesheets without worrying about per-user software costs. Pro adds recurring jobs, purchasing, profitability and reporting. Business removes technician and job-volume limits.

15 days of Business plan access. No card required. Separately gated features are not included in general trial access.

All subscription prices are NZD per business per month, including GST.

Starter

NZ$39/month

For your whole business

Run the day-to-day with a small team.

  • Up to 3 technicians
  • 50 jobs/month
  • Quotes & invoices
  • Scheduling
  • Customer management
  • Field evidence
  • Timesheets & payroll-ready export
  • AI Assistant, AI Actions & Knowledge

No per-user fees

Equivalent to $13 per technician with a 3-person field team.

Start 15-day trial
Recommended

Pro

NZ$89/month

For your whole business

A better fit for growing service businesses.

  • Up to 10 technicians
  • 200 jobs/month
  • Everything in Starter
  • More team capacity
  • More job volume
  • Recurring jobs
  • Purchase orders & receiving
  • Job costing & profitability
  • Reporting & insights

No per-user fees

As little as $8.90 per technician with a 10-person team.

Start 15-day trial

Business

NZ$149/month

For your whole business

Room to grow, with no technician or job limits.

  • Unlimited technicians
  • Unlimited jobs
  • Everything in Pro
  • Built for larger and growing teams

No per-user fees

Add staff without increasing your subscription.

Start 15-day trial

15-day ServiceCrown trial · No card, no checkout to start

Technician limits count technician records in your business. Monthly job limits count jobs created during each calendar month.

AI Assistant, AI Actions and Knowledge are available on every active plan. Website AI is coming soon and is not enabled by starting a trial or buying a plan.

See the full plan comparison, limits and features on the pricing page.

10Switching systems?

See how ServiceCrown
compares.

See how ServiceCrown compares with other job-management platforms used by NZ trade businesses.

ServiceCrown vs TradifyServiceCrown vs Fergus

From field work to approved hours and paid invoices

Keep job time, payroll approval and customer payments clear. Review and export approved timesheet hours for your payroll process, and let customers pay quote requests and invoice balances online. Quote acceptance never requires payment.

Ready when you are

Put AI to work in your service business.

Run your whole operation in ServiceCrown, or connect Jobber and start with read-only insight today.

Start your 15-day free trialSign in

15 days of Business plan access. No card required. Separately gated features are not included in general trial access.