Industries: how trade and service businesses use ServiceCrown

Choose your trade

Each page below describes the workflow in that trade’s own terms — what arrives, how it is scheduled, what goes on the job, and how it is invoiced — using only what ServiceCrown actually does.

Plumbers and gasfitters

Shape of the work: A mix of urgent callouts and quoted jobs, with parts bought per job.

• Callouts go straight in as jobs against the customer and onto the schedule; quoted work — a cylinder replacement, a bathroom rough-in — starts as a quote and converts to a job when the customer accepts.
• Parts are recorded as materials on the job on every plan. On Pro and Business, a purchase order to the supplier is received against the job, and the receipt creates the job’s material cost automatically.
• The invoice is created from the completed job with GST at your rate, and the customer’s history keeps the cylinder model and the last visit for next time.

Read the full plumbers and gasfitters page

Electricians

Shape of the work: Several technicians across many short jobs a day, scheduled from the office.

• The schedule shows the team’s day with unassigned jobs visible; new jobs are booked with a time and an electrician, and the electrician sees them in their own portal on their phone.
• When a job comes in mid-morning, ask the AI Assistant who is free and when — it answers from the live schedule, and an assignment it prepares waits for your confirmation.
• Time from the technician’s timer and materials on the job feed job costing on Pro and Business, so the margin on small jobs is visible rather than guessed.

Read the full electricians page

HVAC and heat pump technicians

Shape of the work: Installs, services and repeat visits to the same equipment.

• The customer record carries the service history, so a return visit starts with what was installed and what was done last time.
• Servicing and repairs are scheduled like any job; installs that need a quote first move from quote to job to invoice without retyping.
• Timesheets record labour on every plan; on Pro and Business each job’s labour, materials and other costs sit against its revenue as profitability.

Read the full hvac and heat pump technicians page

Builders and property maintenance

Shape of the work: Longer jobs, more than one person on site, materials from several suppliers, quotes that change.

• A job can run for weeks with time recorded by several technicians and materials recorded as they are bought; quotes can be revised before they are accepted and converted.
• On Pro and Business, purchase orders and receiving track what was ordered from each supplier and what arrived, and receipts create immutable cost lines on the job.
• Job costing and the profitability report show what each job cost and what it earned, and the purchasing report shows open commitments to suppliers.

Read the full builders and property maintenance page

Cleaners

Shape of the work: Recurring visits to the same customers, rostered across a team.

• Each visit is a job on the schedule for a named technician; the roster for the week is the schedule view, and the AI Assistant answers who is where from it.
• Cleaners record their time from the portal timer, and the office sees hours per technician and per job in the timesheet summary.
• Invoices go out with GST from the same record; recording payments and sending reminders keeps the ledger honest without a second system.

Read the full cleaners page

Other service businesses

Painters, landscapers, pest control, appliance repair and similar businesses that send people to a customer’s site run on the same workflow. If your work is a customer, a job, a person and a time, then a quote or an invoice, ServiceCrown is built for it.

Job management and scheduling · Quoting and invoicing · Job costing and profitability · For sole traders and small crews · All features · Pricing